Refund policy

Return Policy

 

We want our customers to be completely satisfied with their purchase of Uralskin products. 

If you have any questions in response to our products, please contact us at info@uralskin.com.

Our standard return policy:

• Return requests must be made within 14 days of receipt of your order.
• Products must be unopened and returned with the seals intact.
  
• Shipping charges are not refundable. 

• Once your return is received and approved, your refund will be processed promptly to your original method of payment.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@uralskin.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@uralskin.com.

Return Shipping Instructions 

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.

Need help?

 

Contact us at info@uralskin.com for questions related to refunds and returns.