Shipping policy
Domestic Shipping (United States)
All orders are shipped from our U.S. location via USPS Ground Advantage.
Most orders arrive within 3–5 business days, though USPS does not guarantee delivery times.
• Standard Shipping: $6.99 flat rate
• Free Shipping: on all orders $65 and up
Orders are processed within 1–2 business days after payment confirmation.
Once your order ships, you’ll receive an email with your USPS tracking number.
Delivery times may vary depending on location, weather, or postal delays, especially during holidays.
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International Shipping
We ship worldwide through USPS International and DHL Express, depending on the destination and weight of the order.
Shipping costs are calculated at checkout and depend on the country and total weight of your package.
Estimated delivery time: 7–21 business days, depending on your location and customs clearance process.
Transit times are estimates only and not guaranteed, as they may vary by country.
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Customs, Duties, and Taxes
International customers are responsible for any customs duties, tariffs, import taxes, or other fees applied by their country’s customs authority.
These charges are not included in the order total or shipping cost and must be paid by the buyer upon delivery.
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Order Tracking
All shipments include tracking. Once your order leaves the United States, international tracking updates depend on the destination country’s postal or courier service.
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Delivery Issues
If your order arrives damaged, delayed, or is not received within a reasonable timeframe, please contact us at support@uralskin.com with your order number and details.
We will assist in resolving the issue or filing a claim with the carrier when necessary.
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Expedited or Express Shipping
If you require expedited or express delivery for domestic or international orders, please contact our office at support@uralskin.com before placing your order.
We will be happy to arrange a faster shipping method and provide a custom quote based on your location.